Payment and delivery methods

1. Choose your search area (Nutrition, Beauty, HomeCare) or go to the search function directly and enter the item name or number.
2. Select the item and click Add to cart.
3. You can continue shopping until all the required products are added to your cart.
4. Once you have added all your products, click the shopping cart or click Go to cart when prompted.
5. Click Checkout.
6. Add your delivery address or choose the desired pickup point.
7. Select your payment method.
8. Review and confirm your order.
9. You will receive an email confirming your order.

Yes, as long as you've not confirmed your order you can add and remove items from your basket

If your order is verified and confirmed, please contact your local customer service department for furhter advise how to handle the cancellation

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center within 7 days so they'll be able to follow up.

Payment will be transfered from your direct debit bank account. You can authorize a bank to pay directly to Amway. Specify debit account data in your “bank account” settings

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in My credit cards section. Amway accepts the following Credit Cards: Amway accepts Visa®, MasterCard®

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My office is available after sign in.

Unfortuantely it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

• When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
• Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
• It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
• When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.

Please always include in the reference field: your ABO number, the ABO name and surname for whom you would like to pay for. In the case of installment payments, please include the contract/order number. This will help our employees to process the payment in a fast and efficient way.

Money should always be transferred directly to Klarna, never to Amway. Please check your e-mail mailbox as you should receive an e-mail from Klarna with all the details regarding the payment.

It can be sent to an address selected by you (home, work, etc. – never a PO Box).

No. The delivery country/region must always be the same country/region in which the purchase was made.

Service	Order time	Lead time Sweden Mainland
Home Delivery	<12:00am	3-5 days
Home Delivery	> 12:00am	4-6 days
Parcel Shop	<12:00am	2-4 days
Parcel Shop	> 12:00am	3-5 days

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. Please considere that when your order is part of a group order, the shipping process will only start when all orders are paid and confirmed.
After you've received the order confirmation, this is the moment you can consider the above lead times.

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

If you have chosen for a delivery to Pickup Point (either during check out or via PostNord options), you’ll receive a SMS or email from PostNord when the parcel(s) is available for collection. Your parcel(s) will remain at the pickup point for 14 calendar days before being returned to the Amway Warehouse.
When you go out to collect your parcel(s), you might be asked for Identification to match the recipient name on the lable with the one collecting the parcel.

Yes, you are able to respond interactively regarding your delivery.

• Change of suggested delivery date
• Change of suggested delivery time
• Direct your delivery to a pickup point

When ordering certain products with spray function, delivery may be delayed due to special delivery conditions for Gotland.

The delivery fee is calculated before all promotions and coupons are applied. If at the time of placing an order a free delivery promotion applies, your recurring order will take advantage of that.

Admissible underpayment is 100 SEK. In cases when the delivery fee is a higher amount, then payment will not be matched with the order - please transfer the outstanding delivery fee. 

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by PostNord.

There are multiple option to track your order(s)/parcel(s):

1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the PostNord tracking site. There you’ll find the most up to date status.
2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the PostNord tracking site.
3. You’ll be notified by PostNord via email and/or SMS regarding status updates of your parcel(s).

You can also manage your deliveries via the PostNord app. You are able to download this app from the Google Play Store or via Itunes.

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

No Amway will pay the costs for the return. Via the installed process we'll provide a shipping label which can be used for the return shipment.

Returning an order is straightforward
1. Sign in to your account and go to My Office
2. Go to the Order History page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return Item and follow the instructions

If you finally decide to keep the item please cancel the return under return Details. Your returns can be found under the Order History and Returns and Credit Notes.

When you've received the shipping label and have handed over your return order to PostNord, it will take approximately 2-3 working days to reach the central PostNord hub. All Sweden returns are gathered here and every 2 weeks on Wednesday these will be shipped back to our warehouse in The Netherlands.
In this process you can expect your refund between 5 and 15 working days.

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.