Payment and delivery methods

You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.

Payment options

Direct Debit

Payment will be transfered from your direct debit bank account. You can authorize a bank to pay directly to Amway. Bank Transfer Account Number: Bankgiro 5251-1557.

Credit card

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in "My credit cards" section.

PayPal

PayPal is an online payment system that acts as an intermediary between an individual and online stores. If you already have a PayPal account, from mid-April you can use this account immediately when purchasing your Amway products. If you do not have a PayPal account and you wish to use this payment option, please go to www.paypal.com and create your own personal PayPal account.

Trustly

Trustly offers bank payments and credit transfers in a secure, simple and fast manner . Payments and credit transfers via Trustly are made immediately. With Trustly no registration is required for users.
Visit www.trustly.com for more information.

Slice It

Klarna Slice it, spread the cost of your purchase into equal monthly payments.
Choose Slice it at checkout and completes the simple one-time registration.
• The first time you choose to buy with Slice it, you will be asked to apply for a Klarna Account at the checkout phase. Klarna will then carry out an affordability assessment . If you are approved Klarna will then create your account.
• If you already have a Klarna account the order amount of any purchases you make with the Slice it option will be added to your total balance, provided the new purchase does not take you over your available credit limit.
Klarna will tell you when your monthly statement is ready and it’s time to make your payment.
For more information: https://www.klarna.com/se/foretag/products/slice-it/

Pay Later

Klarna Pay Later is smooth and safe – without registration.
The option to buy now and pay later makes buying quicker and easier: no need to fill out lengthy personal details or card numbers online. With Klarna Pay Later, you can pay for your order 14 days after shipping.

Delivery options

Home delivery

Define your home and optional addresses in "my addresses" section. You can choose it directly while placing your order.

One-time address

Insert delivery address directly while placing your order.

Ship to another ABO

Order will be delivered to the default address of the designated ABO.

Delivery Fees

Depending on delivery service and order value, you’ll be charged as per the below:

Service	Threshold	Delivery Fee
Home Delivery	till 900 SEK	105 SEK
Home Delivery	over 900 SEK	60 SEK
Parcel Shop	till 900 SEK	60 SEK
Parcel Shop	over 900 SEK	60 SEK

Frequently asked questions

Where can I receive my order?

It can be sent to an address selected by you (home, work or pick-up point – never a PO Box) or it can be sent to another ABO directly

Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.

How long will my order take to arrive?

Service	Order time	Lead time Sweden Mainland
Home Delivery	<12:00am	3-5 days
Home Delivery	> 12:00am	4-6 days
Parcel Shop	<12:00am	2-4 days
Parcel Shop	> 12:00am	3-5 days

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. Please considere that when your order is part of a group order, the shipping process will only start when all orders are paid and confirmed.
After you've received the order confirmation, this is the moment you can consider the above lead times.

When will I be able to track my order?

After your order has been dispatchedfrom our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by PostNord.

How does parcel tracking work?

There are multiple option to track your order(s)/parcel(s):

You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the PostNord tracking site. There you’ll find the most up to date status.
When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the PostNord tracking site.
You’ll be notified by PostNord via email and/or SMS regarding status updates of your parcel(s).

You can also manage your deliveries via the PostNord app. You are able to download this app from the Google Play Store or via Itunes.

Can I change the course of the delivery of my parcel(s)?

Yes, you are able to respond interactively regarding your delivery.

Change of suggested delivery date
Change of suggested delivery time
Direct your delivery to a pickup point

What is the Home Delivery process?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

What is the “Sent to other ABO” process ?

This process is similar to the normal Home Delivery process, only you’ve selected a different recipient.
Our systems do not always allow a message to be sent to this other recipient, therefore it could happen you’ll receive the email/sms updates from Amway and the selected carrier.
To update the recipient we suggest to forward the necessary Track and Trace details to this person for a smooth delivery.

What is the “Pickup Point Delivery” process?

If you have chosen for a delivery to Pickup Point (either during check out or via PostNord options), you’ll receive a SMS or email from PostNord when the parcel(s) is available for collection. Your parcel(s) will remain at the pickup point for 14 calendar days before being returned to the Amway Warehouse.
When you go out to collect your parcel(s), you might be asked for Identification to match the recipient name on the lable with the one collecting the parcel.

Can I track my order?

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

Can I remove items from my order?

Yes, as long as you've not confirmed your order you can add and remove items from your basket

Can I cancel my order?

If your order is verified and confirmed, please contact your local customer service department for furhter advise how to handle the cancellation

What should I do if I receive an incorrect item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.

What should I do if I receive a damaged item/order?

Unfortuantely it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.

How to buy something online? Quick guide

1. Choose your search area (Nutrition, Beauty, HomeCare) or go to the search function directly and enter the item name or number.
2. Select the item and click Add to cart.
3. You can continue shopping until all the required products are added to your cart.
4. Once you have added all your products, click the shopping cart or click Go to cart when prompted.
5. Click Checkout.
6. Add your delivery address or choose the desired pickup point.
7. Select your payment method.
8. Review and confirm your order.
9. You will receive an email confirming your order.

Direct Debit

Payment will be transfered from your direct debit bank account. You can authorize a bank to pay directly to Amway. Specify debit account data in your “bank account” settings

Credit Card

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in My credit cards section. Amway accepts the following Credit Cards: Amway accepts Visa®, MasterCard®

Is there a charge to return products?

No Amway will pay the costs for the return. Via the installed process we'll provide a shipping label which can be used for the return shipment.

How can I make a return?

Returning an order is straightforward
1. Sign in to your account and go to My Office
2. Go to the Order History page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return Item and follow the instructions

Where can I find my receipt/invoice?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My office is available after sign in.

What will happen if I finally decide to keep the item?

If you started the return process and still would like to keep the product. Please call/email your local customer serivce office so they are able to cancel the return.

When will I receive the refund for my return?

When you've received the shipping label and have handed over your return order to PostNord, it will take approximately 2-3 working days to reach the central PostNord hub. All Sweden returns are gathered here and every 2 weeks on Wednesday these will be shipped back to our warehouse in The Netherlands.
In this process you can expect your refund between 5 and 15 working days.

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.